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Introducing: Order Processing Team

Our order processing team ensures that all orders for KVM products are fulfilled with the utmost speed and precision. The team handles all aspects of supply from the processing and acknowledgment of the original order, through manufacture, shipment and invoicing, and if necessary, product repair processes. All customs and export requirements are managed so that final delivery is made with the minimum of bureaucratic delay.

Gözde Sar (left) joined IHSE in 2021 and is responsible for our partners in Asia, the USA and Scandinavia. She previously worked as a clerk and project manager in the logistics industry and is very familiar with delivery and transportation management.

Benamar Djabou (center) is the IHSE contact person responsible for OEM customers and customs issues. He is a finance graduate and an IHSE veteran with over 25 years’ experience within the company.

Silke Kramer (right) is responsible for our partners in the DACH region and the UK. She also manages product repairs and loans. Silke is also a long-standing IHSE native. She was the first IHSE apprentice to graduate as an office administrator at IHSE and has been an integral part of the IHSE family since 2000.

We are usually the first point of contact for our partners when orders are placed. As the link between sales, production, dispatch and our customers, we ensure that all orders are processed quickly and as smoothly as possible. We benefit from the fact that we are an extremely experienced, close-knit team and can rely on each other.

Silke Kramer 

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