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IHSE introduces a new ticket system for technical support

IHSE constantly strives to provide maximum customer satisfaction. A new ticketing system has just been introduced to enhance the support provided to end users by our technical support department.

The benefits delivered by the new ticketing system include:

  • Faster response times
  • Optimized quality of response
  • Tracking of technical enquiries
  • Automatic notification of status changes and problem resolution
  • Efficient handling of service level agreements
  • Maximizing customer satisfaction

This system will be implemented by the technical support team in our headquarters in Oberteuringen by January 2019 and the US and Asia support teams in February 2019.

 

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