Our technical support team at Oberteuringen consists of six highly experienced engineers and technicians. With two more support staff in the US and one in Singapore, the team provides worldwide IHSE support; available around the clock.
If you have any questions about your existing KVM installations, our support managers can help you quickly and easily by phone or e-mail.
The tech support team provides assistance with configuration, maintenance, updates and repairs of our KVM systems. A new and efficient contact ticketing system ensures that queries are answered quickly and automatically keeps tabs of status changes.
Our support team also organizes highly informative and effective training courses at our headquarters or at your site.
In addition to speed and simplicity in resolving operational issues, it is important that we provide users with the confidence that we are keen to go the extra mile for them to solve their concerns or problems.
Helmut Rapp, Head of Tech Support