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Maybachstra├če 11, 88094 Oberteuringen, Germany
Office hours
Monday to Thursday from 8:00 am to 4:30 pm
Friday from 8:00 am to 3:00 pm
You can contact us via e-mail or fax around the clock
Sales & Consulting
Project planning & questions about technology:
Fon: +49 7546 9248-42 E-mail
Inside Sales
Questions on current order/ delivery date:
Fon: +49 7546 9248-41
D-A-CH +49 7546 9248-21 E-mail
D-A-CH +49 7546 9248-26 E-mail
International +49 7546 9248-23 E-mail
International +49 7546 9248-22 E-mail
Handling of payments
Fon: +49 7546 9248-13 E-mail
After Sales & Support
Technical Support
Fon: +49 7546 9248-43 E-mail
Regional Office
Fon France: +33 678 478 822 E-mail
Fon Israel: +972 544 320 768 E-mail


Compatibility USB-HID firmware

In the course of ongoing development of USB-HID firmware, we are releasing a new version which will be installed on all USB-HID extenders from April 2016. The new version is V04.01, with a date stamp of 16.02.2016.

This version offers greater USB transmission stability and enhanced security for the user. It is particularly relevant to installations which experience external noise, for example in high EMC and ESD environments.

The new firmware is not compatible with older versions (V04.00 from 06.10.2015 or before). Existing extenders and extended systems should be upgraded with the new firmware to ensure ongoing compatibility. This can be achieved via mini USB cable or a Draco tera matrix.

To obtain the new firmware and learn more about compatibility or updates, please contact our technical support on +49 - 7546-9248 - 43 or at